Question 1

What is EchoFlow?

Accepted Answer

EchoFlow is a sales CRM and automation platform custom-configured for service businesses and professional services. It combines lead capture, pipeline management, reputation management, invoicing, and client communication into one platform — set up by our team for your specific business.

Question 2

Who is EchoFlow for?

Accepted Answer

Any service business or professional services firm that wants to capture more leads, close more deals, and build their reputation. We work with trades (electricians, plumbers, landscapers), professional services (consultants, accountants, agencies), and growing businesses across Australia and the United States.

Question 3

How is EchoFlow different from other CRMs?

Accepted Answer

Two ways: First, we custom-configure everything for your business — you don’t get a template. Second, EchoFlow combines CRM, automation, reputation management, invoicing, and communication tools that would normally cost $500-2,400/mo separately into one platform from $449/mo.

Question 4

How much does EchoFlow cost?

Accepted Answer

Foundation starts at $449/mo + GST with a $2,500 one-time setup fee. Growth is $2,500/mo and Scale starts at $4,000+/mo. US pricing starts at $399/mo USD. All plans are month-to-month with no contracts.

Question 5

Are there any contracts or lock-ins?

Accepted Answer

No. Every plan is month-to-month. Cancel anytime.

Question 6

What’s included in the setup fee?

Accepted Answer

Discovery call, custom CRM configuration, pipeline setup, automation design, integrations, team training, and launch support. We build your entire system.

Question 7

Do you offer refunds?

Accepted Answer

We don’t offer refunds on setup fees as the work is completed upfront. Monthly subscriptions can be cancelled at any time.

Question 8

How long does setup take?

Accepted Answer

7–10 business days from your discovery call to launch.

Question 9

Do I need any technical skills?

Accepted Answer

None. We build, configure, and set up everything. We also train you and your team on how to use the platform.

Question 10

What kind of support do you offer?

Accepted Answer

All plans include ongoing support via email and chat. Growth and Scale plans include priority support and a dedicated account manager.

Question 11

Can I migrate from another CRM?

Accepted Answer

Yes. We can help migrate your contacts and data as part of the setup process.

Question 12

Does EchoFlow include a phone number?

Accepted Answer

Yes. Every plan includes a dedicated business phone number. Usage costs approximately $30/mo based on call and SMS volume.

Question 13

Can I send invoices through EchoFlow?

Accepted Answer

Yes. EchoFlow includes invoicing, payment processing, and e-signatures — all built into the same platform as your CRM.

Question 14

Do you handle paid advertising?

Accepted Answer

Ad management is available through Echo Studios, our parent agency. This includes a setup fee plus a minimum $1,500/mo management fee (excluding ad spend). Book a call to discuss.

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